Troubleshooting for Confluence Cloud addons

The “QC …” add-on does not have permissions to access the page with id xxx

That means that the add-on does not have permissions to View, and Edit the page, because the page has Restrictions.

This can be fixed by asking the page owner to give explicit permissions to the add-on ‘QC Read and Understood for Confluence Cloud‘ or ‘QC – Document control page properties for Cloud‘ to access this particular page.

To give explicit permissions to the add-on to have access at that particular page,  ask the page owner to follow the below steps :

1) Click on the page restrictions

Screen Shot 2018-09-01 at 21.11.36

2) From the dialog, type and select the add-on’s name e.g. ‘QC Read and Understood‘ . The add-on will need to have both View and Edit permissions

Screen Shot 2018-10-27 at 18.41.18

3) Click Apply

4) Done !

If you still have issues, please raise a support request at our Service Desk.